311 is the largest, most exciting customer service improvement undertaken by the City of Toronto since amalgamation. 311 improves accessibility to non-emergency City services and information and increases the City’s effectiveness in responding to public inquiries.

Not sure how to report a pothole? Need to order or exchange a Garbage/Recycling Bin? Looking for a program at your local community centre? Simply call 311. Our customer service representatives are available to assist you 24 hours a day, seven days a week.

More than just a phone number, 311 Toronto provides access to a wide range of online services, including self-service requests and tracking. You can also contact 311 by e-mail or fax.